Privacy Policy
We would love to hear from you
About Us
We at the "Msaed" app respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and share information when you use our various apps (User Assistant, Workshop Assistant, Flatbed Assistant).
About Musaed
"Musaed" is a Saudi application that provides car maintenance, inspection, towing, car rental, and car wash services through a network of authorized service providers within the Kingdom of Saudi Arabia. Musaed Car Services aims to provide a safe and comprehensive place for car users to access quick and permanent maintenance and repair services. This includes spare parts, car washes, car rentals, towing, and flatbed services. The Car Services project aims to achieve a balance between comprehensive services, quality of service, and after-sales service, to achieve customer satisfaction and fully meet their needs.
Information We Collect
- Name and mobile number
- Vehicle information
- Geographic location (with your consent)
- Order history
- Payment information (via secure online portals)
- Device information (such as device type, operating system, IP address, and usage time)
Service Provider Information (Workshops and Tow trucks)
We collect data about the workshops and tow trucks registered in the app, including geographic location, commercial registration, working hours, contact information, tow truck driver forms, and other information necessary to provide the service efficiently.
This data is used only within the Musaed platform to facilitate communication between the user and the service provider and ensure quality performance.
We do not share service provider data with any third party, except when necessary for legal or regulatory purposes or payment processing.
How to Use Data
- Providing on-demand services
- Improving service quality and experience
- Sending notifications and alerts
- Providing technical support and verification
- Performance analysis and continuous improvement
Data Sharing
- We do not sell or rent your data to third parties.
- We only share your data with:
- In-app service providers (workshops or tow trucks)
- Electronic payment gateway companies (encrypted)
- Regulatory authorities in the event of an official or legal request
Information Protection
- Data is stored on secure servers with advanced encryption and protection technologies.
- We use SSL and tokenization security protocols for payment transactions.
User Rights
- The right to access personal data
- The right to modify or delete data
- The right to withdraw consent to the use of location data or notifications
- The right to permanently delete your account by contacting us
Children
- Our Services are not directed to children under 13, and we do not knowingly collect information from them.
Updates to the Privacy Policy
- We may update this policy from time to time, and the user will be notified via the application if there are any material changes.
Contact us
For inquiries or complaints related to privacy:
Musaed
The aim of the Car Services Assistant is to provide a safe and comprehensive place for quick and permanent maintenance and repair services for car users. This includes spare parts, car wash, car rental, and towing and flatbed services. The Car Services project aims to achieve an equation between the comprehensiveness of services, the quality of services provided, and the quality of after-sales service, to achieve the satisfaction of our customers and fully meet their needs.